Sun. May 19th, 2024


1) Has Asus actually discovered a hardware correct for the defective SD card readers? If a person RMAs their Ally to Asus this way, will they get an SD card reader that no for a longer time fails?

Our determination is to guide all customers properly. If any user suspects they are encountering problems with their products, we stimulate them to reach out and make use of our RMA method as essential. They can be expecting us to provide a acceptable resolution.

2) What percentage of ROG Ally devices have this concern?

We simply cannot remark on this at this time.

3) Assuming there is no components repair yet, why has the warranty only been extended by one particular calendar year? 

Apologies Sean, but we can not comment on assumptions.

4) What does Asus plan to do for customers in territories outside the US? Will we see guarantee extensions and SD card reimbursement elsewhere?

Services insurance policies change from location to region and are subject to neighborhood regulations and restrictions. Although I simply cannot offer you a blanket assertion that encompasses all international operations, you can relaxation confident that our concentrate is high quality and our objective is to proficiently solution our end users concerns, regardless of locale.



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